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Copywrite 2009 Ximix
As the concept of revolutionary change gives way to iterative change with The Cloud, new
techniques for collaboration and knowledge transfer between innovator and user become
essential. In the old world, documentation was a massive undertaking, as users were forced to
learn the "new system" and have the correct version of the materials. However, in a Cloud world,
the system is constantly evolving, as such, the core methods of the business process must be well
designed and architected, while delivery of enhancements becomes the function of blogs and wikis.
Someone must keep them up to date. Additionally, training and onboarding activities demand
resources who are virtually available while business is conducted or users become frustrated and
productivity halts. Finding resources who fully understand this is essential.